Shipping & Pick Up
Most products ship within 5-7 days. Please allow additional time for shipping.
They will ship from Summerville, SC, a suburb of Charleston, SC.
Items which weigh under 13 ounces ship by First Class Mail. Items over 13 ounces ship by USPS Priority Mail.
Local pickup is available. You will receive a 10% discount for local pickup. Your discount will come as a refund after you pick up your items. If you do not pick up the items within 15 days of notification that they are ready for pickup, we will ship and you will not receive the 10% discount.
Colors & Fonts
We offer 10 thread colors but we have 360 different colors of thread to choose from. If you do not see the color you want, select Other and let us know the color you want in the comments section at check out. We will choose the exact color of thread based on the item you are embroidering to give you a fantastic result.
Just let us know the name of the font you want in the comments section. We will do our best to match the font you are requesting. Not all fonts embroider well, so we cannot guarantee the exact font, but we will use the characteristics of the font to choose something that is similar. Let us know if you would like to see a computer generated preview before we embroider.
No, we do not have a store front. We are a home based business.
No, we currently do not sell on ETSY.
Since products ordered on this site are personalized, they cannot be returned. If we make an error or a product is damaged, however, we will be glad to replace it with the correct product as soon as the original product is returned. You must receive a return authorization before returning any product. To receive a return authorization, please contact us at firstname.lastname@example.org.
Most products we sell are made using blanks which we purchase. Consequently, we cannot make a product using a different fabric or in a different color. We can customize products, however, by adding appliques and embroidery to the item. If you would like a customized product, please contact us at email@example.com.
We have thousands of designs. There is really no way for us to show all we have because there are more available every day. If you can describe the applique you are looking for, we will send you some designs that you can choose from. We also have in-house capabilities for digitizing designs and can work to create your own designs from your art work. Contact us at firstname.lastname@example.org if you want to customize a product or have a design created for you.